ABOUT

 

Beach Wedding

FREQUENTLY ASKED QUESTIONS & TERMS AND CONDITIONS
 

FREQUENTLY ASKED QUESTIONS

01/

When will I receive my bond returned back to me?

Providing there is no damage, we will return your bond in full which takes 7 days to clear into your account.

02/

Do the Flower Numbers or Flower Letters Include Fairy Lights?

Yes they sure do. The lights are glued into place, are battery operated and hire price includes the fairy lights and batteries included.

03/

Do you Deliver & Setup?

No we do not offer delivery/set anymore sorry, But we can do occasionally for smaller orders just ask if this is available for your date!

Pick up is from us on a Thursday or Friday & return on the Monday.

04/

How Do I Make A Booking?

Email us on hello@mybloomingparty.net  and we will email you back your quote/invoice. Which will request your deposit & payment online.

05/

Where Do I Collect From and When?

We have a workspace at Maroochydore on Sugar Rd, please see the contact page for the exact directions.

We are open for pickups and drop backs only.

Weekends are strictly no pickups or returns as we are closed.

06/

When Do I Need To Pay?

Upon receiving your quote, you will need to accept the quote to lock it in with a deposit and then pay by the invoice due date so you don't lose your booking.

07/

What If I Accidentally Damage Something?

We take a Bond with your booking. This Bond will be returned to you on returning the items in the same condition as when you received them. If there is any damage you will lose your bond/part of your bond whichever the cost needed to cover the damage. If there is any significant damage you will be invoiced for the replacement cost of the product and required to pay asap.

08/

Is there a minimum order amount?

Yes the minimum amount to hire is $50. We do not accept hire amounts under this.

TERMS & CONDITIONS

01/

CANCELLATIONS & POSTPONEMENTS

Any cancellations made after being booked you will lose your bond (this is for the admin work involved already) If you cancel within 14 days you will not be refunded due to us already getting your order ready (making custom sign etc) and missed sales as we cannot rehire them in such a short notice.

If you need to postpone your event due to a Covid Lockdown we will change it to the next date as long as it is available. We cannot guarantee that it will be available the following weekend or future event date which is out of our hands so best to try lock in your new date as soon as you can.

If you need to postpone for any other reason we do not honour this as it is missed sales for us and you will be refunded your bond only.

02/

OUTDOOR HIRES

You are responsible for the hire items so you need to be careful at the end of the night to not leave anything out in the weather or at a venue they need to kept in safe place.
 

03/

BAD WEATHER

If your event is outdoors, you need to have a back up plan in case of unfortunate wet weather. None of our items are suitable to be out in the rain. Cancellations or postponements made within 14 days or your event, due to wet weather will not be refunded as we cannot rehire them in such a short notice therefore is missed sales for us, you will be refunded your bond only.

04/

FORGET TO PICK UP YOUR ITEMS?

We do not provide refunds or credits if you forget to pickup on your pickup day between our business times. We do offer a $40 call out fee to the shop, where we can meet you on any day for you to pickup. The same with returns..we can meet you at the shop for a $40 call out fee if you miss/can't make your return day between our business hours.

05/

USE OF PHOTOS AND MEDIA

We have the right to use photos of our products for promotional purposes. Please inform us if you do not wish for this to happen. Any photos or videos you take during the event that you share, may be included on our social media pages.

 BUSINESSES WE LOVE 
 

We recommend these below local businesses to complete your event! 

Contact them on the below links and please mention that we sent you;

 

PLATTER QUEEN

Email: platterqueen@hotmail.com

FB: Platter Queen | Facebook

Instagram: @platterqueensc

HATTIES PLATTERS

FB: facebook.com/Hattiesplatters

PARTY PLANET (Maroochydore)

Web: partyplanet.net.au

Instagram: @partyplanet